Frequently Asked Questions.

Making decisions about purchasing home improvement products is not easy.  There are a lot of considerations ranging from:

  • Which product to choose e.g. bifolding doors or patio doors
  • Which system to choose e.g. Origin or Schuco
  • Which installer to use
  • Price versus perceived value of a brand

and so on…

We’ve compiled a brief list of the questions our customers have most often asked us.  Of course, if there is something you want to ask please do not hesitate to call us or contact us via the website.

Questions about our Company

What home improvement products do you offer?

At Aspire Bifolds, we provide more than just the best bifolding doors, we also supply and fit the latest generation of replacement windows, contemporary sliding doors, stunning orangeries, front doors and more. All our products are from the best-known brands in the UK and sourced directly from the most established, quality-focused and expert manufacturers. We provide the finest thermally insulated aluminium and the latest in virgin PVCu.

What areas do you cover?

We operate mainly in the Greater London, Surrey and Kent areas although we do work further afield as well. We can provide windows and doors as replacement products or as part of a new extension or building project.

What Guarantees do you offer?

If you choose our Origin Home range of bi folding doors, entrance doors, aluminium windows, front doors or garage doors, you benefit from an industry leading 20-year guarantee. No other suite of home improvement products has this length of warranty. Our other products come with a comprehensive 10-year warranty. You will find our Company registered with Home Improvement Protection Ltd, for your peace of mind.

How do I get a quotation?

Contact us, and we will visit you to provide a quotation.  Aspire Bifolds is all about honesty, professionalism and transparency.

Our visit to your property will be brief to cover an understanding of your requirements and talk through your options. With some products, it is possible to provide you with a quotation there and then. In other cases, we will come back to with a detailed quote.

We never pressure you into committing there and then, we do not operate too good to be true discounts, incentives to buy immediately or any other incentives that others may use as pressure sales tactics. We will quote for your products and leave our quotation with you for your consideration.

Questions about Bifolding Doors

How secure are your bi-folding doors?

We choose to supply the Origin bifolding door, one of the best bifolding doors on the market. The Origin door uses an 8 point locking system and has several features that boost its security.

Doors have chamfered linear bolts that have a deep throw, high compression when closed as well as the deepest throw bolts on the market. All of these components keep your new bifolding doors locked, tight and weather resistant. Our doors re also independently tested to the latest security standards.

At Aspire we offer you the upgrades to meet Document Q (the latest security standards) as standard. Laminated Glass, ultimate security cylinders and other features we provide as at no extra cost.

Why should I consider aluminium and not PVCu for my bifold doors?

Aluminium for bifolding doors, in particular, is regarded not just by us, but by most home improvement professionals as the ideal material for a bifolding door. PVCu is a weaker material and even when reinforced internally with aluminium or steel, still needs to be thicker than an aluminium bifold for rigidity and strength.

Aluminium is stronger than PVCu meaning frames are slimmer with no compromise on security or performance. Also, aluminium bifolds give you less frame, more glass and a better appearance. The strength of aluminium also means that door hinges can be smaller and less intrusive while retaining all their security features. The threshold on PVCu doors is also thicker. Aluminium bifolds can be made bigger and taller than any PVCu door, giving you less frame and more glass.

Finally, PVCu expands two and half times more than aluminium in the heat. PVCu doors are prone to sticking in summer temperatures, and prone to reliability issues. We recommend aluminium for bifolds, but our PVCu products are entirely fit for purpose elsewhere in the home.

Do I need planning permission to install bifolding doors?

We always recommend you talk to your local authority, but fitting new bifolding doors does not usually require planning permission. If your property is in a conservation area or subject to planning restrictions, again we recommend you check beforehand. At Aspire, we have worked with many homeowners in the Greater London and surrounding areas, contact us and we can talk through planning for your bifolding doors in person.

What size can I have my bifolding doors?

We custom-design your bifolding doors to your precise dimensions and specifications. As a general guide door panels can be as narrow as 400mm right up to 1200mm wide. For the height, you can create folding ‘windows’ at 1000mm high right up to 2500m high doors. If you would like doors that are taller still, contact us as we can achieve this as well.

What designs are possible with bifolding doors?

All our bifolding doors are bespoke to your exact sizes, colour choices, specification and requirements. We can accommodate any need you may have. In general terms, bifolding doors can open in or out, slide to the left or the right as well as both sides too. You can have any door from a single door right up to a ten-panel door set and even more panels if your building needs it.

A dimension refers to the physical sizes of your doors, and the configuration is how they are to slide, fold and open.

How long are your lead times?

We work with you to ensure there is no delay to your building project and co-operate with your builder and other professionals for a quick completion. A common frustration with new extensions is that your builder has completed the opening and you are left waiting for your bifolding doors.

Another reason we use Origin is that they can make their doors to suit you. Where many other suppliers in the industry rely on a 6-8 week lead time just to obtain the product, Origin work with us to make your doors when you require them. All we need to do is cooperate with you to arrange an installation date that works for all parties, and you will have your new bifolding doors as quickly as possible.

For windows, we offer varying lead times to suit the product as windows take a little longer because of the vast number of profiles, options and designs available.

What our customers say:

Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
16:28 23 Jun 20
After a lot of research I came across Aspire Bifolds, went to the showroom and they have a very good selection of doors to choose from.From start to finish it's been a pleasure to deal with everyone connected to Aspire Bifolds and their aftercare service is first class.Top quality product, installation and all round experience from this company. Would have no hesitation in using them again.
Paresh M.
Paresh M.
12:32 14 Apr 20
Professional first class service from start to finish. Highly recommend on service and price
Catherine Kenton M.
Catherine Kenton M.
18:59 08 Apr 20
We recently used Aspire for purchase and installation of smart system heritage doors for our extension. We are thrilled with the finished product. John and the team are brilliant, every person I spoke to was helpful and friendly. Email response was really fast. The whole process from start to finish was seamless and stress free. The installers were efficient and tidy, they left the place cleaner than when they arrived. Following installation we noticed a scratch on one of the panes, we thought it could be buffed out, but the whole pane was replaced without issue within a week.It is rare to find a company with such great customer service and work ethic these days. I would certainly be happy recommending Aspire to anyone.
Rebecca D.
Rebecca D.
11:39 27 Feb 20
I visited Aspire Bifolds to discuss some technical details of the installation requirement for sliding doors. Both of the staff I dealt with were friendly and helpful and in particular Ji was able to answer all of my questions and demonstrate some of the details on the door installation in the showroom. Overall a very helpful visit.
GeoffandLesley H.
GeoffandLesley H.
23:47 22 Feb 20
We went with Aspire after getting a few quotes, they weren't the cheapest but were still competitive. We chose them on the basis of their reviews and I am really glad we did! The service has been excellent throughout, our doors were installed far quicker than we were expecting, the fitter's attention to detail is great, and the quality of the doors is fantastic. After installation we did have a few problems with finding marks on the glass, which is provided by an other firm, and had a few panes replaced. John, the director, ended up coming round himself and offered to replace the final pane. I know that many firms would just have ignored our calls once we had paid everything, so to have this level of service was fantastic. This proved our decision to go with a slightly more expensive firm in Aspire was the right move!
Scott S
Scott S
08:36 14 Feb 20
Fantastic Job done on fitting a 5 door Bi-Fold run. Great, clean and considerate fitters. 100% recommend. Removed and replaced (with new) a poorly fitted (by different Company) previous set of doors that now look great. Thanks Guys! 👏🏻👏🏻. Neil
Neil H.
Neil H.
11:33 30 Jan 20
Helpfull, but pricey good quality
Mikey B
Mikey B
17:24 07 Jan 20
The doors and blinds look brilliant. Dealing with Aspire was very efficient from browsing and ordering to fitting, absolutely great from start to finish. Very professional and exact with advice and information. We opted for the solar integrated blinds and love them. When it’s dark and the blinds are closed we still get to enjoy the expanse and look of the doors. Definitely recommend Aspire.
Sheila H.
Sheila H.
21:00 15 Dec 19
From the start to the finish, it has been straightforward dealing with Aspire Bifolds. We are very much appreciative that they were able to accommodate us ahead of the original booking time to fit in with our scaffolders. Thank you very much guys, we will be recommending you to others.
Yo H.
Yo H.
14:22 02 Dec 19
A first class service from everyone John, Peter, Danny and Luke - amazing friendly team of professionals from start to finish. If your looking for expertise with the drive to make it happen seamlessly then i would highly recommend visiting Aspire Bifold. I love the new bifolds and kitchen window! Many thanks to you all and thank you for turning my job around so quickly.
R A.
R A.
22:33 29 Nov 19
I have been running a construction firm for over 35 years, this has been one of a nicest and most professional company's I have dealt with, fantastic from our first enquiry to finish job. Highly recommended.
zareh J.
zareh J.
13:50 24 Nov 19
From our first interaction with Aspire and James in particular, the customer service and quality of work has been unbeatable. We are 100% happy with the finished doors and wouldn’t hesitate to recommend them.
Lisa M.
Lisa M.
19:19 29 Oct 19
Cannot speak highly enough of this company. I love my door and heritage patio doors. Delighted with them and their customer after sales are the best! Thank you all so much I am a very happy customer
Lisa W.
Lisa W.
11:07 25 Oct 19
Outstanding service from John and his team. Having had a bad experience in the past with a window installation company, I cannot praise Aspire enough for their professionalism as well as their competitiveness.
Alexandra B.
Alexandra B.
07:19 22 Oct 19
Amazing to deal with from start to finish. The sales people know what they are talking about and the guy who installed our glass screen panel was so diligent, careful and truly professional! I will recommend and use again for sure.
Roberto N.
Roberto N.
13:10 08 Oct 19
We were looking for specific style of windows and found that Aspire met those expectations. Our initial meeting with John was crucial to us as we needed him to understand the period that we were looking at. Their team are dedicated to ensuing quality. The fitters they have also share the same ethos of ensuring quality. We highly recommend Aspire as a preferred window company. We will be coming back to them to replace our other windows in due course.
Sandra F
Sandra F
07:31 15 Aug 19
Hi john Just wanted to say thank you to you and your installers . The doors and windows look and feel fantastic,
chris M.
chris M.
13:08 12 Aug 19
From start to finish, its hard to see how John at Aspire Bifold's service could have been improved, it was easy, quick, and everyone I’ve dealt with has been professional and efficient, doing exactly what they said they’d do.The doors look great, and despite the horrendous temperatures of well over 30 degrees on install date, working in full sun, Alex and team were terrific.Pricing also very competitive using a known and reliable brand.I kept thinking: this is too easy, what have I missed?Very much appreciated dealing with this company – if only more were like them!
Duncan M.
Duncan M.
12:55 31 Jul 19
After spending a lot of time researching bifold products, we found Aspire supplied the product we wanted and never looked back. The ordering process was easy and the team were always more than happy to help. We ended up ordering one set of bifold doors and two roof lights. The products are great, at a competitive price, and the fitting team were prompt, professional and friendly. We couldn’t recommend Aspire highly enough.
Gareth P.
Gareth P.
10:21 25 Jul 19
When we started our journey looking for bi-fold doors we knew very little about the technology or what was available in the market. Having discovered Aspire the subject was demystified for us with expert help from their team.Having made our selection, with the guidance and help provided by John Small, the order and installation process went through without a hitch. In all aspects of the process, Aspire proved to be helpful, courteous and professional.As far as the finished project is concerned, we are more than pleased. The quality of the doors, and matching window more than exceeds expectation, and we are more than happy with this.But most importantly, from the showroom personnel to the door fitters, the attitude and professionalism was second to none.
Jonathan T.
Jonathan T.
15:41 05 Jul 19
Ordered new patio door from Aspire to replace 1970s relic. Showroom is well laid out with full size examples and sales staff were knowledgeable and helpful throughout. Time from order/survey to installation was well within our expectations and the installation itself was smooth, clean and very professionally done throughout. The results are amazing. Well done to all !.
Adrian G.
Adrian G.
22:24 14 May 19
Aspire bifolds recently refurbished our property with new windows, front door, French doors and bifolds to the rear of the property which were fitted to a great standard, very quick and efficient. We occurred a slight problem with the glass panels in the bifolds and were really pleased with the quick response from Aspire, the glass panels were changed and now all look stunning. We can’t thank them enough for all the help and support they provided. We would highly recommend Aspire Bifolds as they are very professional and well managed company.
paul M.
paul M.
12:14 28 Apr 19
Thank you for your service. You have been absolutely brilliant throughout the process. Window and doors in and looking terrific. We’ll recommend you.
Cormac O.
Cormac O.
17:22 14 Apr 19
Good communication. Kept to timeframe stated - surprisingly fast turnaround. Exceptional quality and style. We saw a number of Aluminium bifolds prior to purchasing that just didn’t look great - they had a cheap plastic look to them with very thick frames. At a reasonable price, the steel bifolds we went for are the best looking bifolds I have seen - sleek frames that elegantly frame the glass without being overbearing. No draught either.Can’t recommend enough!
Qasim H.
Qasim H.
20:39 05 Apr 19
Aspire Bifolds, great company with a really good team. We engaged with John and the team in 2017 for Atlas roof lights and Origin doors for our house. John was on hand to give us advice on what sizes to look at based on our requirements. His knowledge on the products was really good. We had a quote turned around pretty fast and were able to compare against other vendors, we went with Aspire as they went the extra mile in terms of pre-sales.

Installation: We had two dates, one for the Atlas roof lights and one for the doors. John and team kept us up to date on these and when the day came for fittings, they did so in a professional manner, were very polite and cleaned up after themselves. We had no snags with the installs either. They also worked with the builder we had and advised the builder on certain aspects.

After-Sales: We had some issues with the Origin doors (expanding in the summer), John was very responsive and sent his installers out so they could resolve the matter.

Anyone looking for roof lights, lanterns or bifolds should 100% go and speak with Aspire Bifolds. The care about customer service, they are transparent on pricing, very knowledgable about what they are selling and their install guys (only saw men so I can say that) were all brilliant. I'd recommend time and time again.
Jayesh Arun P.
Jayesh Arun P.
08:09 06 Mar 19
We sourced two sets of Heritage doors and a skylight through Aspire. The whole process was extremely smooth from start to finish. All the staff we dealt with were very helpful and friendly. The doors arrived on time and the fitting went smoothly. Even though it started to rain quite heavily the fitters soldiered on. Thanks Aspire everything looks great.
Ian C.
Ian C.
19:16 13 Feb 19
Aspire Bifolds, great company with a really good team. We engaged with John and the team in 2017 for Atlas roof lights and Origin doors for our house. John was on hand to give us advice on what sizes to look at based on our requirements. His knowledge on the products was really good. We had a quote turned around pretty fast and were able to compare against other vendors, we went with Aspire as they went the extra mile in terms of pre-sales. Installation: We had two dates, one for the Atlas roof lights and one for the doors. John and team kept us up to date on these and when the day came for fittings, they did so in a professional manner, were very polite and cleaned up after themselves. We had no snags with the installs either. They also worked with the builder we had and advised the builder on certain aspects. After-Sales: We had some issues with the Origin doors (expanding in the summer), John was very responsive and sent his installers out so they could resolve the matter. Anyone looking for roof lights, lanterns or bifolds should 100% go and speak with Aspire Bifolds. The care about customer service, they are transparent on pricing, very knowledgable about what they are selling and their install guys (only saw men so I can say that) were all brilliant. I'd recommend time and time again.Jay
Jayesh P.
Jayesh P.
08:49 22 Dec 18
We had a great experience from start to finish with the team at Aspire. They provided some sound advice, had a great showroom with the products on display, they were quick to communicate and all the staff were friendly and helpful. A real professional outfit.
Ken W.
Ken W.
19:02 09 Nov 18
Very pleased.
Matt S.
Matt S.
15:48 15 Oct 18
Excellent and friendly customer service from beginning to end..sales, survey, installation and admin team. Highly recommended.
Nancie N.
Nancie N.
16:37 01 Oct 18
Aspire have been a real pleasure to deal with. I ordered Origin bifold doors and a flat roof skylight. Their ordering process is done very professionally taking a lot of care to ensure things are measure correctly to avoid any problems. I enjoyed my visit to the showroom. John and James very knowledgeable down to the small important details and answered all of my questions. Good communication from Malcolm the surveyor, who was patient when my builder wasn't there to let him in. Frankey was also super nice and helpful. I wish every company provided the service that these guys do. 😀
Chris B.
Chris B.
19:35 10 Jul 18
Not normally one to write reviews but service received has warranted the positive feedback. Superb front-to-back management of the process; John was fantastic, as was Neil the surveyor. Bifold/Window fitting can be a somewhat stressful and bifurcated process, however Aspire managed to make this as stress-free as possible. Highly recommended
Ben H.
Ben H.
09:34 10 Jul 18
Very happy with the service from Aspire Bi-folds. We recently purchase 2 Origin bi-folds for our new kitchen/diner extension. Initially we dealt with James at the sale stage and John through installation. Doors look fantastic, very very pleased, james was easy to deal with at the sales stage discussing various options and making a sound recommendation based on our budget. John was great through installation dealing with our queries and providing quality after-service. Fitters were polite and courteous. Very happy with the doors and service provided by the Aspire team and would have no reservations in recommending them. Thanks guys, and keep up the good work.
Daniel S.
Daniel S.
21:40 27 Jun 18
We couldn't be happier with our windows from Aspire Bifolds. From helpful advice in the showroom, competitive prices and considerate and polite fitters, the service we have received from Aspire has been absolutely excellent. Thank you to all the team at Aspire!
Mark W.
Mark W.
09:22 18 Jun 18
From the first time we visited the shop to the numerous times I called to changed bits and asked about things such as catflaps (which they do fit for you) Frankie and John were both great. Customer service is brilliant and so is the finished product which was fitted without a glitch yesterday. They look amazing - exactly what I was looking for. I will definitely be recommending Aspire to friends and family.
Shima N.
Shima N.
15:48 24 May 18
I should have left a review ages ago. I was in the middle of planning have a rear extension to my house, and in the market for bifold doors. I tried all the usual companies but then literally stumbled on the Aspire website whilst doing a google search. This company provides outstanding support/service and their prices are competitive, I recall the owner returning my call at 21:30 and discussing my needs in detail (from the airport). The survey, install and after sales were all spot on. Thanks to all @ aspire good luck and keep providing excellent service...
Mo H.
Mo H.
07:30 16 Apr 18
Really pleased with my beautiful new doors! Efficient, fast service and John was very helpful in getting back to me about queries as soon as possible. Would recommend for a fair price also. Thanks!
A Google U.
A Google U.
08:19 06 Apr 18
Excellent quality windows, doors and sliders. Aspire’s products & attention to detail have completely transformed our house. Excellent service
Sadie Pizzey I.
Sadie Pizzey I.
13:08 20 Mar 18
Very nice experience from enquiry to installation james and John have a vast knowledge and I would recommend visiting the showroom for the full aspire experience
SaltyGacha T.
SaltyGacha T.
17:03 10 Mar 18
An excellent choice of window design, the bifolds are beautiful and bring so much light and style to the kitchen. Good quick delivery and installation and a very good after sales service. Many thanks, will definitely use you again.
Claire J.
Claire J.
22:02 05 Mar 18
Excellent from initial discussions through to final installations - the team at Aspire really went the extra mile & we are delighted with the end result - thank you.
Barry H.
Barry H.
09:58 08 Feb 18
Absolutely delighted with our sliding doors and roof lantern. From our initial consultation with James through to the final fitting, the whole process was professional and efficient. Highly recommended.
Mia S.
Mia S.
22:27 09 Jan 18
Helpful initial consultation. Quick turnaround on the order and hassle free installation. Delighted with the results. Highly recommend.
Caroline
Caroline
21:46 09 Jan 18
Brilliant service and came up with exactly what we wanted. Quick installation and an excellent finish. Couldn’t ask for more!
Chris D.
Chris D.
21:21 08 Jan 18
Fantastic service from start to end, from Jimmy and John in the showroom who were very knowledgable to the fitting team.
We ordered Origin bifold doors, a lantern roof light and two side windows, very very pleased. Would highly reccomend to anyone. 👍
Don D.
Don D.
14:14 20 Dec 17
Aspire Bifolds.... truly fantastic!Very professional business which consists of a very genuine and honest team ofpeople who treat your home like their own home. Such competitive prices too which nobody else could beat, especially with the work that was carried out.Communication between Aspire and us was 1st class from start to finish, with the job being completed within the agreed timescale set from the start.No fuss, issues or any wrong doing from the Aspire team.There are no reasons what so ever for me to leave any negative feedback for these guys, they really did treat me and my home with great care and attention to detail. I may also add that whenever I went to the showroom i was always greeted with a smile and fantastic cup of coffee! Thanks again Aspire
Jon T.
Jon T.
20:28 19 Dec 17
Aspire Bifolds.... truly fantastic!

Very professional business which consists of a very genuine and honest team of
people who treat your home like their own home.
Such competitive prices too which nobody else could beat, especially with the work that was carried out.

Communication between Aspire and us was 1st class from start to finish, with the job being completed within the agreed timescale set from the start.

No fuss, issues or any wrong doing from the Aspire team.

There are no reasons what so ever for me to leave any negative feedback for these guys, they really did treat me and my home with great care and attention to detail.

I may also add that whenever I went to the showroom i was always greeted with a smile and fantastic cup of coffee!

Thanks again Aspire �
Jon T.
Jon T.
19:31 14 Dec 17
Fantastic job, exactly what we wanted. Clean and tidy work �
Chris C.
Chris C.
15:37 14 Dec 17
Thank you to the guys from Aspire who fitted our new front door. Fabulous quality door and beautifully fitted.
Woody M.
Woody M.
02:59 17 Oct 17
I cannot rate these guys highly enough, aspire recently supplied and installed pvc windows and aluminium byfold doors to my elderly parents house. Amazing value and they look fantastic.Also a big thank you to the fitters who took time to listen to my parents and who cleaned up after themselves. I think the tea and biscuits helped lol . well done
gary C.
gary C.
15:10 13 Oct 17
Lovely bifolds at a very competitive price. We really liked the guys that we spoke with. The main chap that we dealt with was John and we much preferred his customer service approach over their competitors. Really happy with the finished product. Installation went well too. They had been recommended to me on a bifolds forum guru.
sharon A.
sharon A.
14:15 10 Oct 17
Worked within our budget and doors were delivered on time and look terrific. John was magnificent throughout the process highly recommend.
Jason P.
Jason P.
19:41 03 Aug 17
Good quality work and great customer service. Great jobs guys thanks 👌🏾
Richie P.
Richie P.
19:32 03 Aug 17
I'm not normally one for leaving reviews but I had some work done last week and the attention to detail was first-class, thanks to John and all his team can't recommend them enough
martin P.
martin P.
18:41 03 Aug 17
Love our new bifold doors they have transformed our home. I would highly recommend them.The service was professional and John Small was amazing. Thanks again.
paul V.
paul V.
18:38 03 Aug 17
We're really pleased with our new folding doors. So much of an improvement over our old sliding back door and really opens out our kitchen/dining room. We had great service from Aspire. Extremely reasonably priced for the work we had done. I'd certainly recommend them and wouldn't hesitate to use them again in the future.
Simon U.
Simon U.
13:20 30 Jun 17
Aspire Bifolds offered us a great service from initial meeting to instillation. They offered us four different types of bifolds doors to choose from and helped us make the right choice. I can highly recommend using them.
Isabel H.
Isabel H.
17:42 30 May 17
We were so impressed by the quality of our bifold doors and windows Aspire fitted for us in our kitchen that we chose them again to fit our bifold doors in our summer house.
Great quality doors at a great price. We were also extremely impressed by the excellent customer service we received. They delivered and fitted on time and the fitters were very considerate. We would not hesitate to use Aspire again and highly recommend them to anyone.
Katie Marie M.
Katie Marie M.
21:19 29 May 17
First class service, thoroughly recommend, quick turnaround for my bifold doors and lantern roof, fantastic customer service.
Stuart K.
Stuart K.
13:02 28 May 17